Frequently Asked Questions
Everything you need to know about our premium dog wear and accessories.
How do I ensure I choose the correct size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort before placing your order.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on items that show signs of use or pet hair.
How long does shipping take and do you ship internationally?
Yes, we ship worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What materials are used in BullyBillows products?
Our products are engineered for strength and comfort using high-grade nylon, breathable neoprene padding, and heavy-duty stainless steel hardware to ensure maximum durability for even the strongest breeds.
Can I wash my BullyBillows collar or harness?
Yes, most of our products can be hand-washed with mild detergent and air-dried. We do not recommend machine washing or tumble drying as this can damage the structural integrity of the hardware.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.